Shipping policy
Processing Time
Most orders are processed in less than 48 hours (business days).
Delivery Times
Orders are typically delivered within 2 to 3 business days after processing.
Shipping Rates
Shipping charges are calculated at checkout based on your location within New Zealand and the delivery service selected. The exact rates will display in your cart, reflecting accurate costs for your region.
Shipping Carriers
We use a range of carriers to deliver our orders, including:
- New Zealand Couriers
- New Zealand Post
- Post Haste
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.
Damaged Items
If you receive a damaged item, please contact us at info@personalizedgifts.co.nz within 48 hours of receiving your order. We will work with you to resolve the issue promptly.
Delays
Unavoidable delays due to public holidays, natural events, or issues with our carriers may occasionally occur. If your package does not arrive within the anticipated delivery time, please allow an additional day or two before contacting us.
Custom Job Delays
If we need to contact you regarding your order such as for further customization requests or a full custom design. This may delay the completion of your order. We will wait to hear from you before sending any part of your order.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered but you have not received it, please contact the carrier directly to file a claim.
Changes to Shipping Policy
We reserve the right to update or modify this shipping policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
Contact Us
If you have any questions about our shipping policy, please contact us at info@personalizedgifts.co.nz.